Refund Policy

Cancellations and refunds

Draft, last updated October 5, 2026

This policy is part of our terms of service. It applies to IronMile Studio plans sold by IronMile Mobile Solutions LLC (Novi, Michigan).

Free trial

Your first 30 days live are free and we don't ask for a card, so there's nothing to refund. If you don't choose a plan, we take the configurator offline and you owe nothing.

Monthly plans

• Monthly plans are billed at the start of each month. You can cancel at any time.
• Cancellation takes effect at the end of the month you've paid for, and your configurator stays live until then.
• We don't refund or credit part of a month.

Annual plans

• Within 30 days of purchase: if you cancel, we refund the unused part of the year, pro rata by day.
• After 30 days: annual fees aren't refunded. Cancellation takes effect at the end of the year you've paid for, and your configurator stays live until then.

For example, if you cancel an annual Starter plan ($990) 20 days after buying it, we refund the remaining 345 of 365 days: $935.75.

Custom work

Custom work is refunded as set out in its written quote.

If we end the service

If we end the service for you (other than for a serious breach of the terms), we refund any fees you've paid for time after it ends.

How to cancel or ask for a refund

Email info@ironmilemobile.com from the address on your account, with your company name. We confirm by email. Refunds go back to the way you paid.